Posts under Customer-Centric
Is Customer-Centric right for your company?
It’s important to know where you are today and where you want to go, in what timeframe…
Most business leaders immediately set their sights on being Customer-Centric. This is a great aspiration but it’s important to understand what customer culture exists today and the business change required to reach your customer destination. Business success is often the result of being customer-focused (or Customer-Centric) and establishing an environment where team members are empathetic and passionate about delivering an exceptional customer experience.Continue